Effective Date: 09/23/2025

At ONYX Tree Service, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following information when you interact with us:

Personal Information: Name, phone number, email address, and property address when requesting estimates, inspections, or services.

Service Details: Information related to your property, tree care needs, and service preferences.

Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

Provide tree services, inspections, estimates, and customer support.

Communicate regarding appointments, scheduling, service updates, and follow-ups.

Improve our website, services, and customer experience.

Comply with legal requirements and protect against fraud or misuse.

3. SMS Communications & Opt-In

By submitting your phone number through our website forms, booking requests, or direct communication with ONYX Tree Service, you consent to receive SMS messages related to your inquiry or services. These messages may include appointment confirmations, scheduling updates, estimates, inspections, and service follow-ups.

Message frequency may vary based on your interaction with our business. Consent to receive SMS messages is not a condition of purchase.

You may opt out of receiving SMS messages at any time by replying STOP.

4. Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for communication related to services requested by the customer.

5. Sharing of Information

We do not sell or trade your personal information. We may share information only with:

Trusted service providers (such as scheduling tools or payment processors) strictly for business operations.

Legal authorities when required by law or to protect our rights, safety, or property.

6. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your browsing experience. You may disable cookies through your browser settings at any time.

7. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse.

8. Your Rights & Choices

You may:

Request access to the personal information we have on file.

Request corrections or deletion of your information.

Opt out of non-essential communications at any time.

9. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

ONYX Tree Service
6239 Cedar Knoll Ln
Cedar Hill, MO 63016
📞 (636) 748-2162
📧 [email protected]