Effective Date: 09/23/2025

By accessing our website or using our services, you agree to the following Terms of Service.

1. Services Provided

ONYX Tree Service provides professional tree care services including tree removal, trimming, pruning, maintenance, cleanups, inspections, and emergency services. Specific service details will be outlined in your estimate or service agreement.

2. Estimates & Payments

Free Estimates: All estimates are provided at no cost.

Payment Terms: Payment is due upon completion of services unless otherwise agreed in writing.

Late Payments: Unpaid balances may result in additional fees or suspension of future services.

3. Scheduling & Cancellations

Appointments are scheduled based on availability, weather, and safety conditions.

Customers should provide at least 24 hours’ notice for rescheduling or cancellation.

ONYX Tree Service reserves the right to delay or reschedule services due to weather, safety concerns, or equipment issues.

4. Property Access & Safety

Customers must ensure safe access to the work area and remove obstacles where possible. Customers, pets, and bystanders must remain clear of work zones during service for safety reasons.

5. Liability

ONYX Tree Service is fully insured and takes reasonable precautions to protect customer property. We are not responsible for damages caused by pre-existing conditions, hidden defects, underground utilities, or factors beyond our control.

Any service concerns must be reported within 7 days of completion.

6. SMS Messaging Terms

By providing your mobile phone number and opting in through our website or direct communication, you agree to receive SMS messages from ONYX Tree Service. Messages may include appointment confirmations, estimates, inspections, scheduling notifications, service updates, and follow-ups related to tree services.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

ONYX Tree Service is not responsible for delayed or undelivered messages. Carriers are not liable for delayed or failed message delivery.

This SMS service is intended for individuals 18 years of age or older.

7. Website Use

You agree not to misuse or attempt to disrupt our website. All website content is the property of ONYX Tree Service and may not be copied or reused without written permission.

8. Termination of Services

We reserve the right to refuse or discontinue services due to unsafe conditions, non-payment, or misuse of our services.

9. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted with a revised effective date.

10. Contact Information

For questions regarding these Terms of Service, contact us:

ONYX Tree Service
6239 Cedar Knoll Ln
Cedar Hill, MO 63016
📞 (636) 748-2162
📧 [email protected]

Private Policy Link: https://onyxtreeservice.com/private-policy